Support
We're here to help.
Our fanatical commitment to customer service remains the No. 1 reason thousands of loyal customers believe in E Street and recommend our solutions.
Top Issues - Email
Supported Email Configurations are:
-Microsoft 365® Business Email solutions
-E Street Kerio Connect Enterprise Mail severs
For technician assisted setup of various mail clients and mobile devices with Basic (POP/IMAP) mail servers:
Open a support ticket
or Call 877.378.7338
or email: support@estreet.com
to schedule your remote help session at E Street IT support rates.
For Email settings and help with mail programs (Outlook etc.) device (iPhone, Android etc) setups, use our settings lookup tool.
Email programs sometimes have a mind of their own – see this article for top answers to issues – Go to KB Article
Webmail allows you to access your email from any computer with internet access. It can be handy for traveling or a helpful troubleshooting tool. For example @estreet.com mail users go to E Street Webmail. Username is your full email address, and your mailbox password. Note: If you have a hosted custom domain name (Ex: john@mydomain.com) you can access your webmail by replacing “mydomain.com” with your domain name for example: http://webmail.mydomain.com.
By default your spam filter sends you quarantine notices with a link to the filter admin interface, but users can access it any time Here. For an Intro to the E Street Spam & Virus Filter Go to this KB Article.
Top Issues - Digital Voice
Fax2Mail is E Street’s easy to use electronic fax service. Learn more about Internet Faxing Go to KB Article
Web control panels are available for Voice Pilot Hosted and Voice Pilot OFFICE Digital Voice systems. For VP Hosted See this KB Article. For VP OFFICE customers contact support and will provide this access.
Typically voice quality issues such as choppiness, echo, or one way audio are symptoms of overloaded bandwidth, trouble with bandwidth, or local network troubles such as malware, routers and firewalls. Open a Ticket with support and we can help identify the issue and troubleshoot.
Accessing Voicemail is slightly different with VP Hosted and VP OFFICE (premise based) phone systems. See KB Articles on accessing VoiceMails: with VP Hosted and for VP OFFICE.
Tools, Tips & Downloads
Most computers come with what you need these days – but here are links to handy software Go to KB Article.
Here’s some links to handy utilities and sites that folks may find useful Go to this KB Article.
A very Important article for E Street users – with information and links to keep your services running Go to this KB Article.
Here are links to several policy and declaration docs here at E Street: Our Privacy Policy , and Acceptable Use , Billing Policy and MASTER Terms and Conditions, PCI and DSS Statement, and for the E Street Data Center our Information and Data Security Compliance Statement, and last but not least CPNI.
